Reference

Terms That Govern Your Account on okdk

These legal terms set out how your okdk account works, what we expect from you, and what you can expect from us.

Account EligibilityWallet & Payment RulesJurisdiction ConditionsAccount ConductPolicy Updates
okdk Terms That Govern Your Account on okdk
LEGAL CONTACT PATHS

Reach Us About Account or Legal Queries

If you have a question about these terms, your account status, or a transaction dispute, our support team handles legal and account queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before contacting us.

Live Chat Open the chat widget from any page in your account dashboard. Responses cover account status, transaction queries, and eligibility questions.
Email Support Send detailed legal or account queries to our support address. Include your account ID and the relevant transaction or policy reference.
Help Centre Our help centre covers common account, payment, and eligibility questions with step-by-step answers you can check before contacting support.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security and the handling of your personal data are built into how okdk operates day to day — not added as an afterthought. Here is what we do and who to contact when you need to act on your data rights.

Data Handling

We collect only the information needed to operate your account — name, contact details, and payment identifiers. We do not sell your data to third parties.

Cookie Use

Cookies keep your session active and help us understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Retention Policy

Account data is retained for as long as your account is active and for the period required by applicable law after closure. You may request deletion where law permits.

Data Requests

To access, correct, or request deletion of your personal data, contact support with your account ID. We aim to respond within the timeframe required by applicable law.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and how our legal terms work in practice.

Access depends on your local law and whether your region is eligible. You are responsible for confirming that online gaming is lawful in your location before registering.

We may suspend or close accounts where eligibility cannot be confirmed. Any balance held at the time of closure is handled according to our account closure policy and applicable law.

Contact support with your account ID and a written request. We will respond within the timeframe required by applicable law and verify your identity before releasing any data.

Funds in your okdk wallet are not insured deposits. They are held in your account for wagering purposes only and are subject to these terms and applicable payment conditions.

We publish updates on this page with an effective date. Continuing to use your account after that date means you accept the revised terms. Close your account before the date if you do not agree.

Raise the dispute through live chat or email support. Have your Rocket or Nagad transaction reference ready. We review wallet disputes against the payment network's own confirmation records.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.