Reference

Terms That Govern Your okdk Account

These terms set out what you agree to when you open and use an okdk account — covering eligibility, wallet transactions through bKash, Nagad, and Rocket, and how we handle disputes.

Account eligibility rulesbKash, Nagad, Rocket wallet termsDispute and closure processJurisdiction-dependent access
okdk Terms That Govern Your okdk Account
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about your account or a transaction, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID.

Live Chat Start a live chat from your account dashboard for real-time help with terms queries, account disputes, or wallet transaction questions.
Email Support Send a detailed message to our support address for written records of your terms dispute or account closure request. We respond to every email.
Help Centre Our help centre covers common terms questions — account eligibility, payment rules, and what happens when an account is flagged or closed.
HOW WE OPERATE

How okdk Handles Your Account and Data

We keep your account data and transaction history securely. Here is what that means in practice for your okdk account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze the account.

Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account wallet. You can view your full deposit and withdrawal history from the account statement page.

Data Retention

We retain account and transaction data for as long as required by applicable law. After account closure, records are held for the legally required period before deletion.

Requesting Changes

To update personal details or request a data correction, submit a request through live chat or email with your account ID. We process verified requests within a reasonable timeframe.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and what happens when something goes wrong.

You must meet the minimum age set by your local law and be in a region where access to okdk is permitted. Eligibility depends entirely on your local law and eligible regions — we do not override that.

We may suspend or permanently close your account. Any balance held at the time of closure will be reviewed; fraudulent activity may result in forfeiture of funds in line with these terms.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and will result in both accounts being closed. Contact support if you have lost access to your original account.

Open a live chat or email support with your account ID and the transaction reference. We will cross-check the wallet record and respond with a resolution or a request for further verification.

We post the updated version at this URL with the effective date. If you continue using your account after that date, you have accepted the revised terms. Close your account before the date if you do not agree.

Contact support via live chat or email, request account closure, and confirm your withdrawal wallet — bKash, Nagad, or Rocket. We will process the remaining balance through the standard withdrawal verification steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.