Reference

How okdk Handles Your Personal Information

This privacy policy explains what data we collect when you use your okdk account, how we use it, and what rights you have over it. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account DatabKash & Nagad TransactionsCookie ControlsData Access Requests
okdk How okdk Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have any question about how we handle your information, our support team is here to help. Send your request through any of the channels below and we will respond as quickly as we can.

Email Support Send your data request or privacy question to our support address. Include your registered account email so we can verify your identity before acting on the request.
Live Chat Open the chat widget inside your okdk account to speak with our team directly. For data requests, have your account details ready so we can confirm it is you.
Account Settings Some data preferences — like cookie consent and marketing communications — can be managed directly from your account settings without contacting support.
DATA PROTECTION

How We Keep Your Information Secure

We apply security measures across every layer of your account — from the moment you log in to the moment a withdrawal clears to your bKash or Nagad wallet. Here is what that looks like in practice.

Encrypted Connections All data between your device and our platform travels over SSL. This covers your login, your payment details, and every account action you take on mobile or desktop.
Payment Data Handling We do not store your full bKash, Nagad, or Rocket wallet PIN. Transaction references are logged for your account history, but sensitive payment credentials stay within the payment provider's own secure environment.
Account Access Controls We use OTP verification at login and for sensitive account changes. If we detect an unusual login attempt, we flag it and may ask you to re-verify before granting access.
Data Retention and Deletion Your data is kept for as long as your account is active and for the legally required period after closure. Submit a deletion request through support and we will confirm the steps and timeline.

Common Questions About Your Privacy

Here are the questions we hear most often about how okdk handles personal data. If yours is not covered here, reach out through live chat or email.

We collect your name, email address, phone number, and the account credentials you set. If you deposit via bKash, Nagad, or Rocket, we also log the transaction reference tied to your account.

We share data only where necessary — with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with authorities where the law requires it. We do not sell your data.

Contact our support team via live chat or email with your registered account details. We will verify your identity and send you a summary of the data we hold on your account.

Yes. Submit a deletion request through support. We will process it in line with our retention obligations — some data may need to be kept for a legally required period after your account closes.

We use cookies to keep your session active, remember your preferences, and understand how the platform is used on mobile. You can manage non-essential cookie consent from your account settings.

We apply SSL encryption and OTP-based access controls across all accounts. Access to our platform and the protections that apply depend on your local law and eligible regions in Bangladesh.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.